General Question

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Frequently Asked Questions


Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:Quick checkout process,Easily view your order status and order history,Receive updates detailing our new releases and special promotions..


When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

Payment Info

What payment methods do you accept?
We accept all major debit card and credit cards payments (VISA, Mastercard, AMEX) and PayPal payments,direct bank transfers. We do not accept personal checks, money orders, or cash on delivery.

After sale

How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Please note that any orders that have already been packed or shipped cannot be cancelled.